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User Support

Another core function of the ICT department is to provide user support. In order to streamline support requests and better serve college staff, the department utilize a support ticket system. Every support request is assigned a unique ticket number which can be used to track the progress and responses online. For reference the system provides complete archives and history of all your support requests. A valid email address is required to submit a ticket.

The ICT department provides this service for all the users who need access to the company’s computer systems. This might entail installing new software or hardware, repairing hardware that has become faulty, training employees in the use of new software, and troubleshooting problems with the system (eCOM, SARIS, COMPASS, Email, PG Progress, CMS, Websites etc).